Refund and Returns Policy

At Bee Impex, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward Refund and Returns Policy to ensure a hassle-free experience. Please review the following policy guidelines:

  1. Returns Eligibility:
    • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 15 days International and local 7 days  of receiving the product. We will guide you through the return process and provide a resolution, which may include a replacement, refund, or store credit, depending on the circumstances.
    • Incorrect Items: If you receive an incorrect item that differs from your order, please notify us within [number of days] days of delivery. We will arrange for the correct item to be shipped to you or provide an appropriate solution.
  2. Returns Process:
    • To initiate a return, please contact our customer support team with your order details, including the item(s) you wish to return and the reason for the return.
    • Our customer support team will provide you with instructions on how to return the item(s), including the return address and any necessary documentation.
    • Please ensure that the item(s) being returned are in their original condition, unused, and in the original packaging, including any accessories, tags, or labels.
    • We recommend using a tracked shipping method to return the item(s) to us to ensure safe and reliable delivery.
    • Once we receive and inspect the returned item(s), we will process your refund, replacement, or store credit, as applicable, within [number of days] days.
  3. Refund Options:
    • If you are eligible for a refund, you may choose to receive the refund in the original form of payment or as store credit for future purchases.
    • Refunds will be processed for the value of the returned item(s), excluding any shipping charges or applicable fees.
    • Please note that refunds may take [number of days] days to reflect in your account, depending on your bank or payment provider.
  4. Non-Returnable Items:
    • For hygiene and safety reasons, certain items are non-returnable. These may include, but are not limited to, perishable goods, intimate apparel, and personal care products.
    • Additionally, customized or personalized items are typically non-returnable unless they are damaged or defective.
  5. Customer Responsibilities:
    • It is the customer’s responsibility to ensure the accuracy of the shipping address provided during the order placement. We are not responsible for any delays or delivery issues arising from incorrect or incomplete addresses.
    • Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., damaged, defective, or incorrect item).
  6. Contact Us:
    • If you have any questions or need assistance with a return or refund, please contact our customer support team. We are here to help and will gladly assist you throughout the process.

Please note that this Refund and Returns Policy applies to purchases made directly through Bee Impex. If you purchased our products through a third-party retailer, please refer to their respective return policies.

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

Thank you for choosing Bee Impex. We appreciate your trust and look forward to serving you.

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